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Shipments and returns

Shipping

Products are wrapped in paper and delivered in a durable bubble envelope. Home deliveries are subject to promotional offer’s, however, these are at the discretion of Inglot, are non-transferrable and may not be reproduced in any form or used in conjunction with any other offer.

Deliveries are expected to take 2-3 working days at a charge of £5. Postage prices may change depending on the size of the package. If opting for Next Day Delivery, additional charges may apply.

For orders of £50 or over, shipping is FREE.

Returns

Website Returns

If you are less than completely satisfied with your purchase, you can return items to Inglot Online or to any of our Inglot stores within 14 days (from the delivery date) for a full refund.

If posting, please remember to complete and send the ‘Returns Form’ on the back of your Returns Sheet. If you happen to mislay this sheet, don’t worry, you can just write details of the Products you ordered along with your Order Number and your Reasons for Return. Enclose this along with the items you wish to return, just as you would do with your Returns Form.

Terms and Conditions of your Return

All items will be refunded if returned within the stated time-frame and as long as they are unused, unopened and have not been removed from the original packaging. For reasons of health and hygiene, we are unable to accept returns on brushes, lip products and mascara. We cannot accept cosmetics which have been opened, tested or partially used. This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected. If you do receive a Faulty or Incorrect Product, please Contact Us immediately.

Unfortunately, if you return an Inglot product, the costs and risks associated with postage are your own. We regret that we are unable to cover return postage costs or refund the original postage charges unless the return is due to our own error, therefore, original postage costs are non refundable.

In-Store Returns

All of our Stores will accept returns. If returning to one of our stores, please bring your ‘Delivery Note’ and the Credit Card used when the order was placed.

Exchanges

We are happy to accept your online purchase for exchange in any of our stores (Stores and Contact Details are listed here on inglotuk.com). However, exchanges may only take place in store and are not available online. Although we will be happy to assist you in returning your order and completing a new order for the new item(s) you may wish to purchase online.

How to Return a Product to Inglot? 

  1. Fill out your returns form included in your order delivery.
  2. Reseal your package and send it back to the address on your returns form. 

    Inglot Cosmetics,
    Unit 16C,
    Lough Sheever Corporate Park,
    Robinstown,
    Mullingar,
    Co. Westmeath
    Ireland

  3. Once we have received your item(s) we will consider the condition of the goods being returned before authorising refunds or exchanges. After accepting your returned items, we will reimburse the price you paid for your good(s) to your original credit or debit card.
  4. It is advisable for you to obtain proof of postage to Inglot Cosmetics as we can not be held responsible for lost or damaged item(s) through the post. 

Please Contact us at online@inglotireland.com for any further information.

Store Return

You can also return products if you call into any one of our stores:

  • Inglot, Castlecourt Shopping Centre, Belfast

  • Inglot, Foyleside Shopping Centre, Derry

  • Inglot, INTU Eldon Square, Newcastle Upon Tyne

  • Inglot, Silverburn Shopping Centre, Glasgow

  • Inglot, INTU Metro Centre, Gateshead 


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